GENERAL TERMS AND CONDITIONS
for accommodation contracts and events
beppo Restaurant.Suites – MTA Betriebsgesellschaft mbH
1. Scope
1.1. These terms and conditions apply to all services and deliveries provided by MTA Betriebsgesellschaft mbH (hereinafter referred to as the “hotel”), in particular to accommodation contracts and all events such as conferences and banquets, as well as all related services such as food and beverages. Any provisions deviating from these General Terms and Conditions shall only apply if confirmed in writing by MTA Betriebsgesellschaft mbH. The customer's general terms and conditions shall only apply if this has been expressly agreed in advance.
2. Offer, conclusion of contract, text form
2.1. Presentations of the hotel, in particular on the Internet or in advertising brochures, do not constitute a binding offer.
2.2. A contract between the hotel and the customer is only concluded when the hotel accepts the customer's request to conclude a guest accommodation contract. The hotel may accept the request in any form; as a rule, the request is accepted in text form by means of a booking confirmation.
2.3. Event contracts are concluded when an offer made by the hotel is accepted in writing by the client.
3. Joint and several liability
If a third party concludes a contract on behalf of a guest or client, or if the client uses a third party to organize or carry out an event, the guest and the third party or the client and the third party shall be jointly and severally liable.
4. Prices, terms of payment
4.1. The customer is obliged to pay the agreed prices for the hotel's services, in particular for the hotel rooms booked, as well as for services provided by third parties that are commissioned by the customer directly or through the hotel and for which the hotel incurs the costs. The same applies to fees for services for which consumption-based billing is specified in the booking confirmation or agreed separately (e.g., use of the telephone, Internet, etc.) or insofar as optional and/or additional services are identified as chargeable by means of a corresponding notice, in particular price lists.
4.2. The agreed prices are final prices and include the taxes (in particular sales tax) and other charges applicable at the time of conclusion of the contract. Not included are charges that are owed by the customer himself according to the respective legal basis, e.g. city tax or similar.
4.3. Hotel invoices are payable within 14 days of receipt. Payment is due within 14 days of receipt of the invoice without deduction. Once the invoice is due, the hotel may demand immediate payment from the customer at any time. If the customer is in default, the hotel's claim for default interest shall be governed by the statutory provisions. The hotel reserves the right to prove higher damages.
4.4. After conclusion of the contract, the hotel may make its consent to a reduction requested by the customer with regard to the scope of the hotel rooms booked (both in terms of duration and number of rooms) or other services dependent on an increase in the price for the hotel rooms then required or the other services requested from the hotel.
4.5. The hotel is entitled to demand a reasonable advance payment or security deposit upon conclusion of the contract or thereafter. The amount of the advance payments and their due date can be agreed in writing in the contract. The hotel is also entitled to demand immediate payment of any claims accrued during the term of the contract by issuing interim invoices at any time.
4.6. Until the advance payment, security deposit, or interim invoice due has been paid, the hotel has the right to refuse performance.
5. Special provisions for accommodation contracts
5.1. The subletting and re-letting of the rooms provided, as well as their use for purposes other than accommodation, require the prior written consent of the hotel.
5.2. The customer is only entitled to the provision of hotel rooms in the booked room category, but not to the provision of specific rooms, unless this has been expressly agreed.
5.3. The customer is obliged to vacate the rooms by 11:00 a.m. on the agreed departure date at the latest. In the event of late vacating of the room, the hotel is entitled to charge 50% of the list price for unauthorized continued use until 4:00 p.m. and 100% of the list price for continued use beyond 4:00 p.m. In this case, the customer shall have no contractual claims to services provided by the hotel. The customer reserves the right to prove that the hotel has incurred no or a significantly lower claim for usage fees.
5.4. Smoking is strictly prohibited in all enclosed areas of the hotel. In the event of a violation, the hotel will charge a fee of €500.00. The same applies to tampering with smoke detectors or unauthorized opening of emergency doors. The hotel reserves the right to claim higher damages if, for example, the hotel is charged for a fire department call-out or if unauthorized smoking has caused damage to hotel property.
5.5. In the event that special cleaning is necessary, e.g. due to oil or red wine stains, the use of confetti, etc., the guest will be charged for the corresponding cleaning costs.
5.6. In the event of theft and/or damage in the hotel room or restaurant during the term of the contract, it will be assumed that the guest is responsible for this, unless the damage is demonstrably the responsibility of the hotel or has been demonstrably caused by a third party. Guests are liable for damage to loose and fixed furniture as well as decorative items.
5.7. Noise pollution may occur due to events. However, this does not entitle the guest to compensation.
5.8. Animals of any kind may only be accommodated if expressly agreed in writing. In the event of such an agreement, the customer is obliged to provide truthful information about the type and size of the animal.
6. Special provisions for events
6.1. The subletting or re-letting of rooms or areas provided by the hotel for the event to third parties, as well as any changes to the agreed type of event, require the prior written consent of the hotel.
6.2. The client must obtain the necessary official permits for their event in good time and at their own expense. The client is responsible for complying with public law requirements and other regulations. Any fees payable to third parties, in particular GEMA fees, must be paid directly to the creditor.
6.3. A flat-rate service charge of 12.5% will be levied on the services provided by beppo Restaurant.Suites (food and beverages).
6.4. The installation of decorations or other materials requires the prior written consent of the hotel. The decorative materials must comply with fire safety requirements. Upon request, the client must provide the hotel with the relevant proof. The client is solely responsible for ensuring that fire safety requirements are met.
6.5. Decorative materials brought by the client must be collected by 12:00 noon on the day after the event at the latest. After this time, the hotel is entitled to dispose of them at the client's expense.
6.6. Changes to the number of participants and the event time
6.6.1. An increase in the number of participants by more than 5% must be notified to the hotel in writing at least ten working days before the start of the event; it requires the hotel's consent, which must be given in writing.
6.6.2. A reduction in the number of participants must be notified to the hotel in writing in good time, at the latest ten working days before the start of the event.
6.6.3. If the number of participants is reduced by more than 10%, the hotel is entitled to exchange the confirmed rooms, taking into account any differences in room rental, unless this is unreasonable for the client.
6.6.4. If the agreed start or end times of the event are postponed and the hotel agrees to these changes, the hotel may charge a reasonable fee for the additional services provided, unless the hotel is at fault.
6.7. The contracting party may not bring food and beverages to events.
6.8. If rooms are also provided as part of the event, Section 5 of these General Terms and Conditions (Special Provisions for Guest Accommodation Contracts) shall apply accordingly.
7. General cancellation conditions and fees
7.1. The customer only has a contractual right of withdrawal if this has been expressly agreed in writing or in text form in the contract or in the booking confirmation. Otherwise, the customer's right of withdrawal is governed by the statutory provisions.
7.2. Cancellation must be made in writing in all cases.
7.3. If the customer has no right of withdrawal under the contract and/or by law, or if the customer's declaration of withdrawal was not made within the specified period, the hotel shall still be entitled to payment of the agreed prices or remuneration even if the customer does not make use of the agreed services. The hotel shall offset any income from other use of the service, in particular the rental of hotel rooms to other customers, as well as any expenses saved. In the event that the hotel rooms booked by the customer cannot be rented to other parties, the customer shall be obliged to pay at least 90% of the contractually agreed price for overnight accommodation without breakfast and, in the case of package deals in which third-party services have been agreed, 80% for bookings of overnight accommodation with breakfast, as a lump sum for the saved expenses. The customer reserves the right to prove that the hotel has incurred no or less damage.
7.4. In the event of cancellations of group reservations (bookings of 5 or more rooms), room parties or call-off quotas, the separate cancellation conditions specified in the respective contract shall apply.
7.5. In the event of cancellations of events, etc., with or without overnight stays, separate cancellation conditions apply, which can be found in the respective contract.
8. Right of withdrawal of the hotel
The hotel is entitled to withdraw from contracts if
a) force majeure or other circumstances beyond the hotel's control make it impossible or unreasonably difficult to fulfill the contract,
b) the performance of the contract could have a lasting negative impact on the hotel's business operations, safety, or reputation, provided that the hotel is not responsible for this and it occurred or became known to the hotel after the contract was concluded.
c) it has been agreed in writing that the customer may withdraw from the contract free of charge within a certain period of time, the hotel is also entitled to withdraw from the contract during this period.
The hotel's justified withdrawal does not entitle the customer to claim damages.
9. Liability of the hotel
9.1. Claims for damages by the customer are excluded. This does not apply to claims for damages by the customer arising from injury to life, limb, or health, or from the breach of essential contractual obligations (obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the contractual partner regularly relies and may rely), as well as liability for the death of a spouse or parent. health, or from the breach of essential contractual obligations (obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the contractual partner regularly relies and may rely), as well as liability for other damages based on an intentional or grossly negligent breach of duty by the hotel, its legal representatives, or vicarious agents.
9.2. In the event of a breach of essential contractual obligations, the hotel shall only be liable for foreseeable damage typical for this type of contract if this was caused by simple negligence, unless the customer's claims for damages arise from injury to life, limb, or health.
9.3. The restrictions in paragraphs 1 and 2 also apply in favor of the provider's legal representatives and vicarious agents if claims are asserted directly against them.
9.4. Should disruptions or defects occur in the hotel's services, the customer is obliged to inform the hotel immediately, unless the hotel is already aware of this, and to set a reasonable deadline for remedial action. The customer shall contribute to a reasonable extent to remedying the defect or disruption and to minimizing any possible damage.
9.5. The hotel is not liable for service disruptions in connection with services that are expressly and/or recognizably offered to the customer as third-party services and which the hotel merely arranges (e.g., sporting events, theater visits, exhibitions, etc.). This also applies if the third-party services are already arranged together with the booking of hotel rooms or other services provided by the hotel itself.
9.6. The hotel is liable to the customer for items brought into the hotel in accordance with the statutory provisions.
9.7. The provision of a parking space in the hotel car park does not constitute a safekeeping agreement between the customer and the hotel, even if a fee is charged for the parking space. The hotel is liable for loss of or damage to motor vehicles parked or maneuvered on the hotel premises, as well as their contents and accessories, only in accordance with the above provisions.
Wake-up calls, messages, mail, and goods shipments are carried out or handled by the hotel with the utmost care. The hotel undertakes the delivery, storage, and, if instructed to do so, the forwarding of mail and goods shipments for a fee. The hotel is liable in accordance with the above provisions.
10. Final provisions
10.1. Amendments and additions to the contract must be made in writing or in text form and accepted by the hotel.
10.2. Contracts between the hotel and the customer are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods and conflict of laws provisions.
10.3. If the customer is a merchant, a legal entity under public law or a special fund under public law, or if a customer meets the requirements of § 38 (2) ZPO (German Code of Civil Procedure) and has no general place of jurisdiction in Germany, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the hotel is the registered office of the hotel.
10.4. Should individual provisions of these General Terms and Conditions be invalid or unenforceable or become invalid or unenforceable after conclusion of the contract, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.
beppo Restaurant.Suites - MTA Betriebsgesellschaft mbH
(as of May 2025)